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Author: Lyss

Common Issues and Resolutions   [Copy this link to quote]

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Post time 25-6-2013 06:14:11 |Show all posts
thanks for the following resolution that has been given esp TI9 it really helps me on patching the game..  even though i spend the whole day getting the patch fix

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Post time 25-6-2013 16:35:31 |Show all posts
rebelâ„¢ replied at 25-6-2013 08:14
thanks for the following resolution that has been given esp TI9 it really helps me on patching the g ...


You're welcome! I'm glad it helped. ^^
Hopefully it runs better for you from now on.

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Post time 9-8-2013 23:11:57 |Show all posts
Since the rapture of the tides update I've been getting a lot of lag spikes as well as getting random disconnections. Any help/advise in the matter?

Thanks,
Only excuse for your stupidity is your ignorance

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Post time 10-8-2013 09:37:57 |Show all posts
rumor replied at 10-8-2013 01:11
Since the rapture of the tides update I've been getting a lot of lag spikes as well as getting rando ...


I've heard of a few people with this issue but we haven't figured out how to try to resolve those yet. I'm personally unaffected but if I wasn't, I'm not sure what I'd try either.

Have you tried telling the staff about it in a ticket yet?

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Post time 7-9-2013 22:22:25 |Show all posts
How can i recover my forgotten item mall password?

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Post time 8-9-2013 21:16:58 |Show all posts
Seklag replied at 8-9-2013 00:22
How can i recover my forgotten item mall password?


You'll need to fill out the customer support form here:
http://cs.koramgame.com/?act=question.add

They'll tell you what it was.

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Post time 17-9-2013 21:43:04 |Show all posts
thanks for your supporting all of us

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Post time 7-12-2013 03:41:06 |Show all posts
please help... whenever i try patching STO, the error message that pops out is Spirit tale has stop working.... what to do... what to dooo >__<

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Post time 7-12-2013 03:47:54 |Show all posts
Oreya <3 replied at 7-12-2013 05:41
please help... whenever i try patching STO, the error message that pops out is Spirit tale has stop  ...


It seems a bit unstable today... I've closed and reopened the launcher many times and one time it went through and now it's crashing out again. :|

You can bypass the launcher when it's having this lag with xSeeker's method but I recommend this only to anyone whose game is already finished patching:
  • Open Notepad and write the following in it: START Launcher.exe -g
  • Click File then Save As... then name it whatever you want as long as you write .bat at the end. Example: Run.bat
    Make sure to save this in C:\Koramgame\STOnline (or wherever you installed Spirit Tales)
  • Run the file you made and you should be able to skip the launcher and have the client open.
  • *Optional* Make a shortcut to this file on your desktop so you can open it easier next time the launcher is having issues

Edit: and now the launcher is working for me again, lol.

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Post time 7-12-2013 04:21:48 |Show all posts
Lyss replied at 7-12-2013 03:47
It seems a bit unstable today... I've closed and reopened the launcher many times and one time it  ...

i followed it step by step... the pop out message is "allowing STO to open" then  when i click OK/Yes... nothing happens~ i restarted my laptop 5x already... should i try uninstall then install ST >______<

im such a noob in trouble shooting sorry >_<

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Post time 7-12-2013 04:23:40 |Show all posts
the frst pop out msg i received is http://tinypic.com/r/2j5mezt/5

then http://tinypic.com/r/x1bu5y/5

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Post time 7-12-2013 04:23:42 |Show all posts
Oreya <3 replied at 7-12-2013 06:21
i followed it step by step... the pop out message is "allowing STO to open" then  when i click OK/ ...


Strange. o.o
Have you tried running the normal launcher again yet? It's working for me now.

Also, check if you can open this page in Internet Explorer:
http://st.koramgame.com/launcher_new/

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Post time 7-12-2013 04:32:46 |Show all posts
Lyss replied at 7-12-2013 04:23
Strange. o.o
Have you tried running the normal launcher again yet? It's working for me now.

yes i can... even in google... when i clikc the picture it will lead me to the forums

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Post time 7-12-2013 04:34:45 |Show all posts
O_O there are times that i get that error msg even during the game play but when i reconnect it always patch me in... but now i cant >_<

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Post time 7-12-2013 04:35:34 |Show all posts
Oreya <3 replied at 7-12-2013 06:32
yes i can... even in google... when i clikc the picture it will lead me to the forums


Alright, so if the page loads properly in Internet Explorer but the launcher won't load it properly right now, that shows there's a problem with your launcher and not the connection issues we've been having today.

If you get that error often, it could be a security program conflict like with an anti-virus or firewall or DEP.
I listed some ways to deal with that in this thread.

Aside from that, please fill out a customer support ticket so they can look into it and figure out the issue:
http://cs.koramgame.com/?act=question.add
They'll probably get back to you after the weekend, so until then (if it were me) I'd keep trying to open the launcher and see if it goes through.

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Post time 7-12-2013 04:38:18 |Show all posts
Lyss replied at 7-12-2013 04:35
Alright, so if the page loads properly in Internet Explorer but the launcher won't load it properl ...

Thanks... ill try those options

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Post time 15-3-2014 00:14:56 |Show all posts
ummm windows 8.1 dosent work for me   can somebody help me I really want to play this game again D:

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Post time 15-3-2014 00:20:22 |Show all posts
please help me it dosent work for me and I have windows 8.1 if you can help me that would be great since I want to start playing this game again

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Post time 15-3-2014 00:49:27 |Show all posts
Power10134 replied at 15-3-2014 02:20
please help me it dosent work for me and I have windows 8.1 if you can help me that would be great s ...


There are players on Windows 8.1 that are still able to play so it should work for you... what's specifically going wrong?

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Post time 3-4-2014 00:43:31 |Show all posts
When i leave my laptop for an hour or less my character get dc

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