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Author: Lyss

Common Issues and Resolutions [Copy this link to quote]

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Post time 1-12-2012 18:35:08 |Show all posts
The game is down right now as it was yesterday, this is because of Spirit Tales and not your client so please wait.

I'm sorry for the late response, I've been extremely ill and I wasn't home yesterday. It's the weekend now, so the official Spirit Tales team maybe not be able to help out either. Always hope for the best though :3

I did caution everyone to make sure it's not an issue coming from Spirit Tales' side of things by seeing if others are experiencing the same problem before playing around with your game files so please try to be more careful next time.

Patrick and I have tried to contact the team so hopefully things will work out soon.

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Post time 1-12-2012 18:47:04 |Show all posts
Geezus down again Battlefield is almost!

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Post time 1-12-2012 19:37:32 |Show all posts
The game is up now, have fun! <3

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Heartless Killer

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Post time 1-12-2012 20:27:43 |Show all posts
Yes Ly! I entered battlefield in 6 mins late, AT LEAST Thanks Koram for fixing it before BF ends

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Dreaming~

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Post time 11-12-2012 17:03:19 |Show all posts
hi can i ask for help? im  having trouble in game. i dunno if im on the right section.

well when i open the item mall this happens. only when i open the item mall :'<


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Post time 11-12-2012 17:07:10 |Show all posts
YukikoValkyrie replied at 11-12-2012 19:03
hi can i ask for help? im  having trouble in game. i dunno if im on the right section.

well when ...


Seems like one of your security programs could be interfering with the game's ability to do certain things..you can try running the game as an administrator by right-clicking the shortcut and choosing "Run as administrator"

If that doesn't work, try adding the game to your firewall or anti-virus' exception lists. If all else fails, you can make your own thread in the Technical Support section where we can talk at length about the problem and send off a ticket to customer support.

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Dreaming~

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Post time 11-12-2012 23:15:24 |Show all posts
thanks lyss! it worked~ i just have to run it as admin~ sorry for posting at the wrong section~

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Post time 19-3-2013 17:17:21 |Show all posts
I've tried all of the five recommended sites and I still get the installation error of the catastrophic error. :/ was hoping to return and play since it got slow.

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Post time 19-3-2013 19:32:53 |Show all posts
Yuripe replied at 19-3-2013 19:17
I've tried all of the five recommended sites and I still get the installation error of the catastrop ...


Sorry to hear that D:
Did you check the size of the installer and the MD5 value? Size should be 1.51 GB and you can check the MD5 value here:
http://forum.koramgame.com/thread-54329-1-1.html

If it's a corrupt download every time I'm not sure how to remedy that. Have you tried using a downloader program or just direct?

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Post time 20-3-2013 14:50:25 |Show all posts
Lyss replied at 19-3-2013 20:32
Sorry to hear that D:
Did you check the size of the installer and the MD5 value? Size should be 1. ...

I couldn't figure out how to get it to work, but I had a friend that has the client downloaded on their computer send it to me through skype and that worked perfectly fine. My clients up and running perfectly now and thank you for trying to help

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Post time 9-4-2013 09:47:15 |Show all posts
For contact a GM ingame, you need to whisper them? And the GM are the same two?

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Post time 9-4-2013 16:23:18 |Show all posts
Tjaard replied at 9-4-2013 11:47
For contact a GM ingame, you need to whisper them? And the GM are the same two?


I've updated that part now since it was outdated.

GM:DULM is the GM and I think sending a mail may work but the best way to report anything or talk to them is through the support center. This way it can be tracked, you can attach a screenshot and you're more guaranteed to get a reply.

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Post time 10-4-2013 12:24:05 |Show all posts
Yuripe replied at 20-3-2013 14:50
I couldn't figure out how to get it to work, but I had a friend that has the client downloaded on  ...

Could your friend possibly sent me that xD?

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Post time 26-4-2013 20:27:46 |Show all posts
Excellent! Awesome rosters of FAQ!
Little that I know that I knew just a little.

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Post time 12-5-2013 16:30:31 |Show all posts
Yey Thank you

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Post time 21-5-2013 13:06:30 |Show all posts
Hi .... nice to meet you ... my name is Eric, I have problems with the resolution of the game .... because I get to put 800x600 as I want in a small window ... but then when the game starts is dropped from nowhere and sets in the resolution that he wants to play .... there are times when it gets full screen and others that it gets stuck in a large window to the start bar .... just want usaro in the first 2 small window resolutions .... not if I do something wrong or is something wrong with the game .... someone could help me?

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Post time 21-5-2013 16:06:03 |Show all posts
eikun94 replied at 21-5-2013 15:06
Hi .... nice to meet you ... my name is Eric, I have problems with the resolution of the game .... b ...


The resolutions offered are kind of weird because the lowest in the launcher settings is 800 x 600 while in-game, the lowest is 1024 x 768.

This might be why it's having problems adjusting itself. If you log into the game then press ESC key then Settings and check Custom, you can see all the working resolution options and change it there.

This does seem to be a problem with the game.

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Post time 1-6-2013 12:12:42 |Show all posts
what do u do wen ur pet tab is missing ?? how do u make ur pet aggressive or passive ??

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Post time 1-6-2013 14:53:04 |Show all posts
_lynn_ replied at 1-6-2013 14:12
what do u do wen ur pet tab is missing ?? how do u make ur pet aggressive or passive ??


First make sure your pet is summoned (standing next to you in-game). The passive and aggressive box will only show when they're actually out.

If you cant find the bar, try to go to the menu (press ESC) then go to Settings, UI and hit Default Settings.

This will return your interface to default and should put the box back in sight.

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Post time 1-6-2013 19:39:21 |Show all posts
Lyss replied at 1-6-2013 14:53
First make sure your pet is summoned (standing next to you in-game). The passive and aggressive bo ...

thank u

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