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Author: kiwi

TKO Enchanted Gift Event [Copy this link to quote]

Rank: 3Rank: 3

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369
UID
1959400

TKO Expert

Post time 17-5-2011 04:56:28 |Show all posts
70# larrygnfitness@aol.com

Haha i though i have this problem. I purchased and opened so many chest...all rubbish inside. Even the easter egg with good stuff inside but u will not get those. Absolutely nasty bait to fish us.

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Rank: 4

Point
836
UID
429878
Post time 17-5-2011 05:49:20 |Show all posts
.... 41kcoins...
100000415725909@facebook Post at 17-5-2011 15:39


i'd rather buy a mercedes......

[Edit]
lol....stupid me....i was thinking 41k  kcoins....like omgsh....well, kids, another example of how important learing to read is. dont be like that guy ----> Kream

[/Edit]

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Rank: 3Rank: 3

Point
299
UID
327964
Post time 17-5-2011 06:26:21 |Show all posts
75# 835084938@facebook

I did the same thing trying to get both the guardians....then i complained to and they said that was the rules I knew I did not see that "new" rule...and your right there are a lot of fire/forest guardian combos and you cant get them cuz u cant get both of them...this is a wtf moment!!!!  I totally feel gypted by them!!!!!!

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Rank: 3Rank: 3

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209
UID
5885941
Post time 17-5-2011 09:32:50 |Show all posts
silver chest gift vouchers or other things
N  u  t  u

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Rank: 3Rank: 3

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216
UID
2149115
Post time 17-5-2011 10:01:27 |Show all posts
I dont know if their English is sux or what, but the CS did say that I can only get EITHER fire or forest guardian. So there is no use I separate 2x 200 gold. I was thinking like you before, but they  ...
1123711014@facebook Post at 17-5-2011 05:20



As I know, CS always give a wrong answer or unrelated answer to our question.
Do not believe CS, too much.

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Rank: 3Rank: 3

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216
UID
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Post time 17-5-2011 10:02:37 |Show all posts
this game realy only cares bout gold, never try to give same level playing field, also dont think is worthto spend money since the later u bought the cheaper it become
1053484301@facebook Post at 16-5-2011 23:10


The solution is we will not use gold unless it is on sale.

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14
UID
441959
Post time 17-5-2011 10:38:38 |Show all posts
Players cannot get both Forest & Fire Guardians in 1 account. YET THE SPECIAL COMBO PROMOTED REQUIRES BOTH OF THEM!!!

-All hands Go combo skill
-Wicked Words combo skill
-Psychological Warfare combo skill

3 out of the 7 special combo cannot happen due to not being able to have both Forest & Fire guardian. What kind of promotion is this???

THIS IS KORAM's ERROR. the players who bought gold for the combo effects should not be the one who loses out.

Allow players to have both guardians OR Change the requirements for the combo effect to either Forest or Fire guardians.

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Guru

turk of s45

Rank: 4

Point
660
UID
6844961

TKO Expert

Post time 17-5-2011 12:24:58 |Show all posts
bronze chests are the biggest waste of time, how bout some field exchanging tokens or oasis token?

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Expert

Thank you KORAM for this game.

Rank: 3Rank: 3

Point
249
UID
309998
Post time 17-5-2011 16:22:32 |Show all posts
I guess they made an error by not stating the rules properly... Sorry about that images/smilies/default/sad.gif

But the gold is still there for you to use. So you still benefit somehow
GeorgeBush Post at 17-5-2011 14:53


I know that KORAM does not purposely try to MISLEAD their customers nor do they maliciously create a PROMO/EVENT such as these to deceit us but in this particular situation they should honor what they ADVERTISE.

It's not like there was a misprint or a human error. But I agree that it should and could be better CLARIFIED. At the same time you can't blame the customers who were given an incentive to purchase KORAM's product because of the promised reward.

For those players/customers that feel cheated, I am sorry to say but KORAM will throw the "fine print" that states "a player could get at most ONE (1) of each reward". Which means that a player who achieves the stipulated condition will receive the highest reward...... the players who does get this reward would be deemed ineligible to win again at that level of reward. So if you load 200 gold you will get either the FOREST or FIRE Guardian..... this would mean that you have received the reward for loading 200 gold and since you got a reward for that level, you will not be rewarded again even if you meet the stipulation...... and unless you are familiar with how the events actually work it is understandable to become upset.

Regardless, I feel that any company, corporation and businesses should prioritize in CUSTOMER CARE.... specially a business such as KORAM or online gaming in general. The reason for this is because CUSTOMER SERVICE is the ENTIRE basis of their business. To put it in perspective, the product that KORAM sells is essentially a program. No matter what promo they run and/or advertise, the cost to KORAM is very minimal and their profit margin increased dramatically. Once a program is written it can be used time and time again and all they have to do is activate and deactivate it. Those with programming experience know that the cost of operation, after the tideous task of creating one, is fairly cheap by every standard. Plus what do you have to lose for satisfying ur customers? And this leads me to my next point.... how much will KORAM lose by rewarding those players that expected to get the Forest and Fire guardian heroes by loading 200 gold.? Would they have to rewrite the program or make any drastic changes? maybe its the cost of labor....

C'mon KORAM, you are selling a virtual product that doesn't cost you guys an arm and a leg if given away. For example: if a supermarket made an advertising error for a soda sale that wasn't suppose to be and had to give out a free bottle of soda with every purchase in order to satisfy their customers then they would be losing money because they have to purchase the bottle of sodas from a vendor. In KORAM's case such an error would only cost them the cost of labor of their technicians who are probably on a salary anyway. Or maybe I'm wrong.... maybe each HERO, epic or not, that they give out has a "per unit" cost like the bottle of soda..... In that case I will understand the reluctance for them to take a GOLDEN opportunity to retain and satisfy customer who has put their faith in KORAM.

Just think..... a PS3 console cost $300 US, the average cost of a game is about $40-$50 each, and for comparisons sake another $50 for accessories and that sum comes out to about $400-$500. I'm a GOLDER and I can tell you than I have spent just as much on my current server ALONE!!! And I'm not a heavy gold user.... an INFANTE as of right now.... which means I'll have to spend about $100 or more to become a GEN..... but to me the cost doesn't even bother me..... what bothers me is that KORAM doesn't grasp the concept of satisfaction.... SURE the CS service is great.... timely response and acknowledgement of the issue you are faced with.... but what is the worth of service without solution.
S1-China (retired) S2-TheEmpire (retired) S31/U8-RedemptionI S39-WP (inactive) S51-"38" (main)

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Rank: 4

Point
926
UID
1748098
Post time 17-5-2011 16:41:14 |Show all posts
I know that KORAM does not purposely try to MISLEAD their customers nor do they maliciously create a PROMO/EVENT such as these to deceit us but in this particular situation they should honor what th ...
GuardianEm Post at 18-5-2011 07:22


Bro, I agree with you 100%..i couldnt put it any better and clearer than you did. Good job.

-TranHungDao (formerly WoTaXiNi U2)

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Rank: 2

Point
28
UID
874631
Post time 17-5-2011 19:32:40 |Show all posts
I had juz send a question to CS on hero coalition....guess wat is the answer...Its not activated in my server(U10)....wonder if the 2 guardians can REALLY generate a combo or not after i spent my gold n time to lvl them up...

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Rank: 1

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1
UID
3264580
Post time 17-5-2011 19:40:09 |Show all posts
need silver chest and vouchers need to revived my cao
U14 :StationGame
S43:NullaClementia S44:QinDynasty and ArmyofOne

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Rank: 3Rank: 3

Point
268
UID
3022378
Post time 17-5-2011 20:16:39 |Show all posts
need more Jade Globe, please

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Rank: 2

Point
166
UID
2012639
Post time 17-5-2011 21:31:31 |Show all posts
[quote]

I guess they made an error by not stating the rules properly... Sorry about that images/smilies/default/sad.gif

But the gold is still there for you to use. So you still benefit somehow


Please face the fact, most of us won't buy 400 gold if it's not for the forest and fire guardians. And why is it so difficult to just give the fire guardians to everyone who spent 200 gold on the 2nd day? You guys made a mistake and you admitted it already, then don't just sit on your ass trying to get away with it.


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Super Guru

Balaputradewa

Rank: 6Rank: 6

Point
1759
UID
3050314
Post time 17-5-2011 23:32:16 |Show all posts
Hhhhhhh... I must be have VERY bad luck....

Fabulous Gifts Lucky Draw
Time: May 14th. 0:00 ~ May 19th. 24:00 (PDT)
Scope: All Servers Except for S55, S56, S57
Details:

If you are online in TKO during the event time, you will have chance to get Fabulous Gifts such as Large Resource Pack (All), Enhanced Steel( Level 1), Tribute Token, Minister's Order (3 days), Indigo (100), Fur (100) or Scroll of experience (1000) in the hour.

That's right, you heard us! Win Fabulous Gifts per hour!

Some player in S44 got it 2 or 3 times...but me..not even one.... even I online almost 20 hours a day during the event.....ppfffhhhh....

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Rank: 6Rank: 6

Point
1258
UID
5243461

DS:Newbie Savior Mentor Master

Post time 18-5-2011 01:07:41 |Show all posts
nice good  ...wew
I not ♥ This game anymore ^^
I'm not  ♥ Wei. I'm not Loyal wei guard anymore
but I'm still ♥ myself ;)

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kiwi This user has been deleted
Post time 18-5-2011 01:21:15 |Show all posts
Note: The author has been banned or deleted.

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Rank: 2

Point
18
UID
1033022
Post time 18-5-2011 03:07:38 |Show all posts
woo..so delicious...

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Rank: 4

Point
971
UID
632320

TKO Expert TKO Guru

Post time 18-5-2011 03:49:37 |Show all posts
great.. may I ask.
I bought 200 gold only one time on 16 May and I received the Forest Guardian.
I bought 500 gold one time today (18 May) -> Would i get only the Wind Guardian and no Fire Guardian?

If I continue to buy another 2500 gold one time on 19 May, would I get only Water Guardian and still not Fire guardian?

Since this event is ending, I'm asking to clarify to determine how I can maximise my gold buying to get as many guardians as possible.

Thanks.

Edit : I received the Fire Guardians now (2.5hrs after this post). The other gold spenders in my server got it too at the same time. Thanks.
First server : S4 (Dec 2008). Retired in U50.
Last server : S6 and retired in U52 (Apr 2015).

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Rank: 3Rank: 3

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Post time 18-5-2011 03:55:14 |Show all posts
Hello guys,
Please check this news:
Players who bought 200 gold two times during this event (from 00:00 14th May to 24:00 18th May ) will now receive a second epic hero. Players who got a Forest Guard ...
kiwi Post at 18-5-2011 16:21
Is this a hoax? I checked my account and there is no fire guardian. I am writing another complaint to CS

Also, is the event ends at 19 May 11 00:00:00 (midnite after 18 May) or midnite after 19 May 11? In other words, it is end by today end of day, or tomorrow end of day?

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