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Author: _Jennifer

June 09 ~ June 12 Event!! [Copy this link to quote]

Rank: 4

Point
920
UID
1504725
Post time 9-6-2016 23:02:51 |Show all posts
CS is crap and I have a ticket in for over a year and they just closed it and didn't fix it.

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Rank: 3Rank: 3

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439
UID
95658367
Post time 9-6-2016 23:32:26 |Show all posts
I think Jenny is trying her best to help the players here since she took over the job.

She is an employee who earns a living not the real boss. And her role just a middleman btw CS/Sales/Programmer and Players. There are many sections within a company and she might facing some difficulties to get assistance/support from other sections. This is very norm in a company where politic always top priority by certain group of section head.

MSB always a welcome to me. Hopefully July we can have a MSB where we can test our weapons, skill books and heroes.

Best regards,
imp


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Rank: 6Rank: 6

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UID
4775663
Post time 9-6-2016 23:48:06 |Show all posts
nicole21 replied at 9-6-2016 17:45
SUCK AND I SPEND ALL THE GOLD FOR MY ACCOUNT. UNTIL TODAY I STILL DIDNT GET MY REWARDS, AND YOU HAVE ...

The prize for the gold used is given at the end of the event, not the next day when it was spent

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Rank: 4

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599
UID
1078199
Post time 10-6-2016 04:11:33 |Show all posts
i didnt receive the spending reward

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Post time 10-6-2016 04:16:36 |Show all posts
1387346758 replied at 10-6-2016 14:48
The prize for the gold used is given at the end of the event, not the next day when it was spent

it will be the next day and not the same day and they needs to accumulate the time between 00:00:00 to 03:00:00 and it will be transfer but it didnt do so.

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Post time 10-6-2016 04:18:00 |Show all posts
i know the way of transfering as i have been topping gold and playing this game for years. thanks for your advise but you dont understand the situation.

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Rank: 4

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Post time 10-6-2016 04:18:46 |Show all posts
just close this game.

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1109956
Post time 10-6-2016 05:15:48 |Show all posts
1387346758 replied at 10-6-2016 14:48
The prize for the gold used is given at the end of the event, not the next day when it was spent

This is correct

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Rank: 6Rank: 6

Point
2734
UID
27491793

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Post time 10-6-2016 08:35:03 |Show all posts
Jenn when will we have MSB
no point in buying gold if nothing comes to use it for

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Post time 10-6-2016 10:09:45 |Show all posts
Mr_Clean replied at 10-6-2016 20:15
This is correct


THE EVENT IS FINISH ON 23:59:59 LAST DAY OF EVENT. SO CALL THE NEXT DAY IT WILL TRANSFER TO YOUR ACCOUNT ON 00:00:00 TO 03:00:00. WHAT I MEANT NEXT DAY IS THE EVENT HAS FINISHED.

BUT THE KORAM DIDNT TRANSFER TO REWARDS OF SPENDING TO ME.

Event 4  - Terrific Gifts for SpendingGold
Event time: 00:00 Jun 05~ 23:59 Jun 09(Server time)

SO THE NEXT DAY JUN 10 -  00:00:00 TO 03:00:00 WILL TRANSFER THE REWARDS.

BUT NO NO NO AT ALLLLLLLLLLLLLLLL

DO SOMETHING JENNY.

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Rank: 2

Point
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UID
124962091
Post time 10-6-2016 12:24:01 |Show all posts
they don't have to do anything if they don't want to.  you probably spent 4900 gold when needed to spend 5000 during the specific time frame.  they can make a case that you didn't spend the right amount.  you got the reward for buying 5000 gold... that should be good enough.
Have 2 people ratedPoint Pack Reason
g123 -10 stupidity your anal is very large
Mr_Clean + 5 good point

Total score: Point -5   View Rating Log

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Rank: 4

Point
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Post time 10-6-2016 15:43:27 |Show all posts
nicole21 replied at 11-6-2016 01:09
THE EVENT IS FINISH ON 23:59:59 LAST DAY OF EVENT. SO CALL THE NEXT DAY IT WILL TRANSFER TO YOUR A ...

there is no event for spending gold from june 05 - june 09, so not sure where you are getting that...

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Point
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UID
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Post time 10-6-2016 20:45:07 |Show all posts
scorprion2002 replied at 10-6-2016 12:24
they don't have to do anything if they don't want to.  you probably spent 4900 gold when needed to s ...

_scorprion2002 said :"you probably spent 4900 gold when needed to spend 5000 during the specific time frame.  they can make a case that you didn't spend the right amount.  you got the reward for buying 5000 gold... that should be good enough."
_they have problem with old event reward : "June 02 ~ June 05 Event!!"
_nicole21 said :"I  AM VERY PISS OFF THAT I HAVE PURCHASE FOR THE LAST EVENT AND I HAVE PURCHASED PLUS SPEND 5K GOLD AND DIDNT GET THE REWARDS. WHAT THE FUCK IS THIS?
Order Number        Date        Game        Server        KCoins        In-game Currency        Status
2100116060500453274        16-06-04 09:45:52        Three Kingdoms Online        U53 Ultimate Server 53        300.00        2400 Gold        Completed
2100116060416222205        16-06-04 01:22:07        Three Kingdoms Online        U53 Ultimate Server 53        25.00        200 Gold        Completed
2100116060415167890        16-06-04 00:16:24        Three Kingdoms Online        U53 Ultimate Server 53        300.00        2400 Gold        Completed"

when you add all gold spend , you have finally (2400+2400+200=5000 gold) ...

_ you are probably a Customer service , come here and no assume the problem

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Rank: 4

Point
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UID
5098268
Post time 10-6-2016 20:48:21 |Show all posts
lol did u buy ancient alchemy scrolls/metal scrolls with the 5k GOLD? cause if so thats probably why you dont quality for spending 5k event.

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Post time 10-6-2016 21:19:53 |Show all posts
g123 replied at 11-6-2016 11:45
_scorprion2002 said :"you probably spent 4900 gold when needed to spend 5000 during the specific t ...

sure that shows that 5000 gold was added during the event, which the reward was given for.  it doesn't say if there was 5000 gold consumption during the event, on items other than alchemy scrolls

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Post time 10-6-2016 23:35:11 |Show all posts
Mr_Clean replied at 10-6-2016 21:19
sure that shows that 5000 gold was added during the event, which the reward was given for.  it doe ...

the problem of event "June 02 ~ June 05 Event!!" ... it's no only one player (nicole21)has this problem , other player has same problem (player longlaw)
_longlaw said : "Jenny I still havent received the rewards for two events ago, please look into this. You cant advertise that people will receive rewards for adding gold and then not add them. "
profil player longlaw : Super Guru, Point2538
you realy think , this guy (longlaw) is a newbie ?

_personnaly , i already close two older ticket open last year ... because we can't make a new ticket\question ... because the problem are never resolved

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Post time 11-6-2016 01:21:43 |Show all posts
g123 replied at 11-6-2016 14:35
the problem of event "June 02 ~ June 05 Event!!" ... it's no only one player (nicole21)has this pr ...

I'm not sure that the number of posts someone makes in the forum has any correlation with the ability to understand the event parameters.  I know that every time I have participated in event I have received the reward as advertised when promised except for one time I remember, and then I addressed the issue to CS and to also to admin in private message and it was taken care of.  I have posted in message board too when I have been dissatisfied so I understand the frustration, but I think perhaps instead of spamming profane forum posts maybe it is better to post once and then try to address issue directly with admins...just a suggestion

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Rank: 6Rank: 6

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Post time 11-6-2016 02:35:39 |Show all posts
what the hell is going on i buy 1 Alchemy Metal Scroll pack and 4 Ancient Alchemy Scroll pack and now i have 2800 gold less that is 400 gold to much
where the hell is my 400 gold

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Rank: 6Rank: 6

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UID
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Post time 13-6-2016 05:36:40 |Show all posts
chuang replied at 10-6-2016 14:02
Jen...you got to just do final merger...and end the game

if this is the way they take the game seriously, you'd better make the final fusion as you have proposed.
there is no professionalism
Leader of UH, U45.

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Rank: 4

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UID
1078199
Post time 13-6-2016 06:45:20 |Show all posts
Jenny what is your customer service meant Contact me with PM on forum.

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